Accepting your NatWest mortgage product switch
We often find NatWest Clients get stuck when trying to accept a mortgage switch offer, either when trying to get access to the NatWest App or Website, or during the Acceptance process – we hope the information below will be of assistance to you.
When you request a new mortgage rate, NatWest will email an offer copy to each account holder.
You have 14 days to accept your NatWest mortgage offer. If you do not accept your Offer within that time, the Offer is cancelled.
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How to accept your NatWest mortgage product switch Offer
You can accept your mortgage offer electronically in one of two ways:
- Via a Web Browser on NatWest Online Banking
(please note – you do not need to Bank with NatWest to register for NatWest Online Banking – stand alone mortgage customers can register)
- Via the NatWest App on your mobile
(please note – you cannot use the NatWest App until you have a NatWest Customer Number having registered on NatWest Online Banking as above)
NatWest Online Banking Application
How to register for NatWest online banking
Go to NatWest online banking enrolment
This opens the Set up Online Banking page
You first have the option to set up what kind of customer you are – Select ‘Mortgage’
Enter your details and your mortgage account number, the sort code will be pre-filled
The system will then display your NatWest Customer Number “0000000000” please make a note of this as you will need it to later accept your mortgage offer.
Confirm your mobile number, this allows the system to text you an activation code. Enter your activation code then hit “Continue”
The next page allows you to enter your log in details, take note of the format needed for the detail here and make sure you note down what you have entered in to the Website.
You will now be registered for NatWest Online Banking.
Accepting your NatWest mortgage switch rate offer online using NatWest Online Banking
Log on to the NatWest Online Banking Website
Look for your mortgage account and click the ‘manage my mortgage’ link
This takes you to the manage my mortgage section of the Website.
Look for and select the ‘View your deals’ button
To accept your NatWest mortgage switch rate offer, enter your email address and click continue
You can then download your mortgage switching document and tick the box to agree with the Declaration at the bottom of the page.
Click “Continue”
The rate has now been accepted
Download Guide – Accepting your NatWest mortgage switch rate offer onlineSetting up the NatWest App on your mobile
To register for the NatWest Mobile App you will need a NatWest Customer Number which is given to you when you registered for NatWest online banking
You should first download the App from the Apple Store on an iPhone, or Google Play on an Android device – search for NatWest Mobile Banking.
Open the App and select “I already have an account”
Enter your NatWest Customer Number as used on NatWest Online Banking (if you are not registered for Online Banking follow the notes above to do so)
Use your NatWest Online Banking PIN and Password to proceed on the NatWest App.
Confirm your mobile number is correct to confirm by mobile (without a correct mobile confirmation will need to arrive by Post)
When you have your Activation Code (by text or by post) enter it to proceed.
Create a passcode for the NatWest App.
(If you are familiar with using fingerprint or facial recognition on your phone, you can set these up to work with the App)
You are now set up on the NatWest App
Accepting your NatWest mortgage switch rate offer online using the NatWest App
When in the App, tap on ‘your mortgage account’
From the menu tap ‘manage my mortgage’
This takes you to the section with the ‘View your deals’ button at the top of the page
Click the ‘View your deals’ button
To accept your NatWest mortgage switch rate offer, enter your email address and click continue
You can then download your mortgage switching document and tick the box to agree with the Declaration at the bottom of the page.
The rate has now been accepted